Shipping policy
Last updated: August 16, 2026
This policy explains how ORHAVN processes and ships orders.
Order processing
Orders are usually processed within 1 to 3 business days, Monday through Friday, excluding U.S. public holidays. Processing includes order review, inspection, packing, and handoff to the carrier.
Busy periods or unusually high order volume may extend processing time. If a material delay affects your order, we will contact you by email. Shipping time starts after the order has been dispatched.
Shipping services and charges
Shipping charges are based on the order subtotal and the service selected at checkout. All amounts below are in U.S. dollars. The order subtotal is calculated before shipping and applicable taxes.
| Order subtotal | Standard shipping 8 to 12 business days |
Expedited shipping 5 to 7 business days |
|---|---|---|
| $0.01 to $100.00 | $9.90 | $19.90 |
| $100.01 to $250.00 | $14.90 | $29.90 |
| $250.01 to $500.00 | $34.90 | $44.90 |
| $500.01 to $1,000.00 | $64.90 | $89.90 |
| $1,000.01 to $3,000.00 | $160.90 | $254.90 |
| $3,000.01 and above | $299.90 | $449.90 |
Available services and the final shipping charge are shown before payment.
Delivery estimates
Standard shipping usually takes 8 to 12 business days after dispatch. Expedited shipping usually takes 5 to 7 business days after dispatch. These timeframes are estimates, not guarantees. Weather, carrier disruptions, holidays, and other events outside our control can cause delays.
Where we ship
ORHAVN ships to street addresses in the continental United States. We do not currently ship internationally, to Alaska or Hawaii, to U.S. territories, or to PO Boxes.
Tracking
We will email tracking information after the order ships, when tracking is available. The carrier may need 24 to 48 hours to display the first update.
Address changes and undeliverable packages
Customers are responsible for entering a complete and accurate delivery address at checkout. Email support@orhavn.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after processing begins, and an address cannot be changed after shipment.
If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we can arrange reshipment after the carrier returns the package. Additional shipping charges may apply. If you decline reshipment, we will refund the eligible product price. Original shipping and handling charges are not refundable.
Delayed, lost, or delivered packages
If tracking shows delivery but the package is missing, check nearby delivery areas, mailboxes, neighbors, and property management before contacting us. Email us within 7 days of the delivery scan so we can help review the shipment.
If tracking has not shown delivery within 7 business days after the expected date, contact us. We will ask the carrier to trace the package. If the carrier confirms that a correctly addressed package is lost, we will send a replacement at no additional charge.
Partial shipments
Orders with multiple items may ship in separate packages. We may send more than one tracking number. You will not be charged additional shipping unless reshipment is needed because of an incorrect address, refused delivery, or another delivery issue caused by information provided with the order.
Damaged, incorrect, or missing items
Email support@orhavn.com within 48 hours of delivery if an item arrives damaged, incorrect, or missing. Include the order number, a description of the problem, and clear photos of the item, packaging, and shipping label.
Business and contact information
Business address:
1745 Shea Center Dr Num 443
Highlands Ranch, CO 80129
United States
Customer service email: support@orhavn.com
Support hours are Monday through Friday, 9:00 AM to 5:00 PM. We usually reply within 24 business hours. Messages sent on weekends or public holidays may take longer.