Shipping policy
Last updated: September 23, 2026
We offer free standard shipping on lighting. Home hardware shipping is charged separately, with estimated rates listed below.
Where we ship
We ship to street addresses in the contiguous United States and Canada. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or other countries.
All times below are in business days: Monday through Friday, excluding public holidays. Processing time is the time we need to prepare your order. Shipping time begins once your order ships.
Lighting
Standard shipping is free on lighting orders to the contiguous United States and Canada. Regular-size fixtures ship by standard parcel service. Large or heavy fixtures may ship by ocean freight.
| Lighting type | Processing time | Shipping time |
|---|---|---|
| Regular-size fixtures | 1 to 3 business days | 4 to 7 business days |
| Large or heavy fixtures (ocean freight) |
1 to 5 business days | 12 to 21 business days |
Estimated time from order to delivery: 5 to 10 business days for standard parcel shipments, or 13 to 26 business days for ocean freight.
Check the product page for the fixture’s shipping method and any different lead time. If a product lists a different timeframe, use that estimate when planning your order.
Need faster delivery? Email support@orhavn.com before ordering. We’ll confirm whether a faster option is available and what it costs.
Home hardware
This section covers home hardware, including pulls, handles, knobs, wall hooks, and other non-lighting hardware items.
- Processing: 1 to 3 business days.
- Standard shipping: 8 to 12 business days after shipment; 9 to 15 business days including processing.
- Expedited shipping: 5 to 7 business days after shipment; 6 to 10 business days including processing.
Estimated hardware shipping rates
The amount charged at checkout is an estimate. Actual hardware shipping costs depend on the quantity of items, the packed shipment weight, and the shipping service selected.
The table below is a general guide for hardware-only orders, grouped by order subtotal. All amounts are in U.S. dollars; the order subtotal excludes shipping and taxes.
| Order subtotal (hardware-only orders) | Estimated standard shipping | Estimated expedited shipping |
|---|---|---|
| $0.01 to $100.00 | $9.90 | $19.90 |
| $100.01 to $250.00 | $14.90 | $29.90 |
| $250.01 to $500.00 | $34.90 | $44.90 |
| $500.01 to $1,000.00 | $64.90 | $89.90 |
| $1,000.01 to $3,000.00 | $160.90 | $254.90 |
| $3,000.01 and above | $299.90 | $449.90 |
If the actual shipping cost is lower than the amount you paid, we’ll refund the difference. If it is higher, ORHAVN will cover the difference. You won’t be charged extra.
We’ll review the shipping cost once your hardware order is packed and the actual cost is confirmed. This adjustment applies to the original hardware shipment; any redelivery charges are explained below.
Mixed orders & tracking
Orders containing lighting and home hardware may arrive in separate shipments. Standard shipping is free for lighting. Hardware shipping is estimated at checkout and reviewed using the quantity and packed weight of the hardware items. We’ll refund any overpayment and cover any shortfall.
Each shipment follows its own delivery estimate. Choosing expedited hardware shipping does not change the lighting delivery method or timing. We do not charge extra simply because an order ships in multiple packages.
We’ll email tracking details when available after each shipment leaves. Tracking updates may take 24 to 48 hours to appear.
Delivery issues
Delays or missing packages
Delivery dates are estimates. Weather, customs clearance, carrier delays, and holidays can affect arrival times. If your order is significantly delayed, we’ll email you.
If your package has not arrived within 7 business days of its expected delivery date, contact us so we can check with the carrier. If the carrier confirms that a package shipped to the correct address is lost, we’ll send a replacement at no extra charge.
If tracking says “delivered” but you cannot find your package, check around your delivery location and with neighbors or building management. Contact us within 7 days of the delivery scan if it is still missing.
Damaged, incorrect, or missing items
Contact us within 48 hours of delivery with your order number, a description of the issue, and photos of the item, packaging, and shipping label. Keep all packaging while we review the issue. For lighting, let us know which glass, shades, or other components are damaged or missing.
Address changes or returned packages
Check your delivery address before placing an order. If you need to correct it, email us as soon as possible. We cannot guarantee changes once processing begins, and we cannot change the address after shipment.
If a package is returned because of an incorrect address, refused delivery, or failure to collect it, additional shipping charges may apply to send it again. If you choose not to have it resent, we’ll refund the eligible product price. Original shipping and handling charges are not refundable in these cases.
Need help?
Email support@orhavn.com with your order number and question. Our support team is available Monday through Friday. We usually reply within 24 business hours; weekends and public holidays may take longer.
Business address:
1745 Shea Center Dr Num 443
Highlands Ranch, CO 80129
United States