Privacy policy

Last updated: August 16, 2026

This policy explains how ORHAVN collects, uses, and shares personal information when you visit the store, create an account, place an order, contact us, or use related services.

Information we collect

We collect information you provide, including your name, email address, phone number, billing and shipping addresses, account details, order history, returns, and messages sent to support. Payment providers collect the payment details needed to complete a transaction. ORHAVN does not store complete payment card numbers.

We also receive technical and usage information. This may include your IP address, browser and device information, pages viewed, links selected, and activity recorded through cookies or similar technologies.

Where information comes from

We receive information directly from you, automatically from your use of the store, and from companies that help us operate it. These companies may include Shopify, payment providers, analytics services, fulfillment partners, and shipping carriers.

How we use information

We use personal information to process payments and orders, provide customer service, manage returns, prevent fraud, protect the store, and meet legal obligations. If you choose to receive marketing, we may use your contact details to send store news or offers. You can unsubscribe through the link in those messages.

Cookies and analytics

Cookies help the store remember preferences, keep the cart working, understand site traffic, prevent fraud, and measure performance. You can control cookies through your browser and any privacy controls available on the store. Blocking some cookies may prevent parts of the site from working properly.

How we share information

We share information with service providers when they need it to operate the store or complete an order. This may include Shopify, payment processors, fraud prevention services, analytics providers, customer support systems, fulfillment partners, and shipping carriers.

We may also disclose information when required by law, to protect legal rights, or in connection with a merger, sale, financing, or other business transaction.

Sale or sharing of personal information

ORHAVN does not sell personal information for money. Some privacy laws define targeted advertising or certain transfers to advertising partners as a sale or sharing. Where those laws apply, you may use the privacy choices available on the store or contact us to submit a request.

Shipment tracking services

If you use a separate shipment tracking service, such as 17TRACK, that service may receive your tracking number and related shipment information. Its own privacy policy controls how it handles that data.

Your privacy rights

Depending on where you live, you may have the right to request access to personal information, obtain a copy, correct inaccurate information, request deletion, or limit certain uses. These rights may have legal exceptions.

Send a request to support@orhavn.com. We may ask for information needed to verify your identity. You may also unsubscribe from marketing emails at any time.

Global Privacy Control

When applicable law requires it, we treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device that sends it.

Data retention

We keep personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer needed, we delete it or remove identifying details where practical.

Security

We use reasonable administrative, technical, and physical safeguards. No website, network, or storage system is completely secure, so we cannot guarantee absolute security.

Children

The store is not intended for children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child provided information can contact us to request deletion.

Third party links

The store may link to websites we do not operate. Review their privacy notices before providing information. ORHAVN is not responsible for the privacy or security practices of those sites.

Changes to this policy

We may revise this policy when our practices or legal obligations change. We will post the updated version here and provide any notice required by law.

Business and contact information

Business address:
1745 Shea Center Dr Num 443
Highlands Ranch, CO 80129
United States
Customer service email: support@orhavn.com

Support hours are Monday through Friday, 9:00 AM to 5:00 PM. We usually reply within 24 business hours. Messages sent on weekends or public holidays may take longer.