Refund policy
Last updated: August 16, 2026
90-day return period
You may request a return or exchange within 90 days after delivery. The item must be unused, in its original condition, and in the original packaging. You will also need the receipt or order confirmation.
Items that show use, wear, alteration, or damage unrelated to shipping may not qualify.
Items that cannot be returned
Final sale items, clearance items, and gift cards cannot be returned or exchanged. Opened or used items may also be ineligible when hygiene or safety restrictions apply. These exclusions do not limit any rights that cannot be waived under applicable law.
Starting a return or exchange
Email support@orhavn.com before sending an item back. Include the order number, the item involved, and the reason for the request. Photos help us review damaged, defective, or incorrect items.
If the request is approved, we will send return instructions. Packages sent without approval may be refused.
Return shipping
Customers pay return shipping for approved returns unless the return resulted from our error or the item arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid return label or other return instructions.
Original shipping charges are not refundable unless required by law or the return resulted from our error.
Damaged, defective, or incorrect items
Contact us within 48 hours of delivery. Include the order number, a description of the problem, and clear photos of the item and packaging.
Refunds
We will inspect an authorized return after it arrives and tell you whether the refund is approved. Approved refunds are sent to the original payment method, usually within 3 to 7 business days after approval. Your bank or payment provider may need additional time to post the credit.
There is no restocking fee. The refund covers the eligible product price. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Exchanges
Exchanges depend on product availability. If the requested replacement is unavailable, we may issue a refund instead. You may place a separate order if you need the replacement sooner and return the original item under this policy.
Order cancellations
Email us as soon as possible if you need to cancel an order. We cannot cancel an order after processing has begun.
Payment disputes
Contact us first if you do not recognize a charge or believe a payment or refund was handled incorrectly. We will review the order and payment record with you. Starting a chargeback before contacting us may slow the resolution.
Business and contact information
Business address:
1745 Shea Center Dr Num 443
Highlands Ranch, CO 80129
United States
Customer service email: support@orhavn.com
Support hours are Monday through Friday, 9:00 AM to 5:00 PM. We usually reply within 24 business hours. Messages sent on weekends or public holidays may take longer.